In this guide, we will talk about which services are offered in both Universal Studios and Islands of Adventure. These services might make your visit easier than usual and can be extra useful in case of emergencies.
You don't want to or you don't have a stroller, but you are traveling with your kids? Sure, you can rent one as well. What about a perfect place to take care of your babies, maybe give them a meal in peace and change their diapers? Each park has what Universal calls a Nursing Facility that makes your life (and vacation) easier to handle. The services offered by Universal are pretty similar to the ones you find at Disney World, and they also work perfectly well.
In this guide, you will learn more about the following services offered by Universal Orlando:
- Strollers
- Wheelchairs
- ECVs
- Nursing Facilities
- First Aid
- Lost and Found
Strollers
It’s always a good idea to take a stroller to Universal Orlando if you have little ones in your party. Remember that theme parks are huge and you waste a lot of energy per day just walking around. Kids that usually don’t need a stroller at home might get tired after walking for 5 miles in the evening, just going from attraction to attraction.
Not only will you give them a place to rest their legs, but you can also store some of your bags and merchandise in your stroller! Nice.
- Universal Orlando (both Universal Studios and Islands of Adventure) offer stroller rental to the left of each Park entrance. A single stroller costs $15 per day, while a double Stroller is $25. You can also add a plastic steering wheel for about $3, if you think your kid loves to “drive” their stroller around. Prices are updated annually.
- Universal asks for a $50 deposit upfront, which is refunded after you return the stroller.
- You can bring your own stroller to Universal Orlando. Universal Orlando does not have a size restriction on strollers, so you can even bring a stroller wagon, which isn’t permitted in Walt Disney World.
- Make sure to park your stroller in the designated stroller parking before entering an attraction queue. Do not keep valuables inside. Here at Famvia we never had a problem with stolen goods, but it’s always better to be safe than sorry.
- Stroller rentals are not available inside Universal CityWalk or Volcano Bay. They are only located inside Universal Studios and Islands of Adventure.
Wheelchairs & ECVs
Most rules for strollers also apply to wheelchairs and ECVs (Electric Conveyance Vehicles). You can rent those at the same place where you rent strollers, usually right by the park entrance.
You don’t know what an ECV is? They are small vehicles for one person only that resemble a scooter. You drive them around at low speeds and park it before entering any attraction. They also come with a small basket so you can store a few things there like snacks and drinks.
Here’s what you need to know about wheelchairs and ECVs in Universal Orlando:
- Wheelchairs cost $12 per day, plus a $50 deposit which is refunded after you return your rented wheelchair.
- ECVs cost $65 per day, plus a $50 deposit. You can add a canopy to your ECV, which increases the price to $85 per day, plus the $50 deposit.
- While ECVs and strollers are unavailable for rent at Volcano Bay, wheelchair rentals are readily available.
- Most rides do not allow ECVs in the queue, and you are usually transferred to a courtesy wheelchair.
Nursing Facilities
This is what Universal Orlando has to say about their Nursing facilities: “Nursing facilities and a companion restroom are available at Family Services, located to the right of Lost & Found in Universal Studios Florida and at First Aid in Universal's Islands of Adventure. Diaper-changing facilities are available at all restrooms."
- All nursing stations are located inside the First Aid buildings.
- You don’t need to pay to use the Nursing Facilities.
- Visit the First Aid building and request access to the nursing room. A room will be assigned to you promptly. Easy!
- The nursing room includes a comfortable couch, a flat-panel TV, a baby changing table and a microwave. Sometimes you can also find children’s books there. Oh, they also have AC, which is a blessing during the Summer.
First Aid
Nobody wants to fall ill in the midst of a theme park, let alone during a vacation at Universal Orlando. Imagine feeling unwell after experiencing the thrill of riding the Jurassic World VelociCoaster? Yeah, maybe that burrito wasn't the best idea after all.
Relax, Universal has your back! Every Universal Orlando theme park has a first aid station with professionals and nurses ready to put you back into shape. Most parks even have two first aid stations, with one of them being considered the main Health Service station.
- In Universal Studios, a First Aid Station is located at Family Services, near the Studio Audience Center at the front of the park. The main Health Services station is located on Canal Street between the New York Street Set and the San Francisco Street Set.
- In Islands of Adventure, the First Aid Station is located inside the Guest Services Lobby, just to the right of the main entrance turnstiles. The main Health Services station is in Sindbad's Village within The Lost Continent.
- In Volcano Bay, the First Aid Station is located next to the park entrance.
- Universal CityWalk’s First Aid Facility is located behind Cold Stone Creamery.
- This is a complimentary service, which means that it’s free and you won’t spend a dime! If you are looking for a more specialized medication, though, you might be redirected to a gift shop. Still, things like Tylenol, cough drops, bandages, tissues and much more are completely free, as long as you need one or two. Need a bag full of Tylenol? Yeah, then you will need to pay for it, it only makes sense.
Lost and Found
It sucks to lose things when you are just having fun in a theme park. I still remember that my brother lost one of his favorite sunglasses when riding Jurassic Park River adventure. Yep, it just flew from his head during the main drop. Losing something in the middle of a Water Ride isn’t the best thing in the world, and there is a good chance that a T-Rex will eat it for good.
Still, if you lost a hat while walking around the theme park or have no idea where you left your camera after taking pictures of the Minions, you should definitely look for Universal’s Lost and Found to get your precious items back.
- You can find the Lost and Found services at Islands of Adventure within the Guest Services office, and at Universal Studios Florida, they're located at the Studio Audience Center. Report your lost item as soon as you can.
- You can also write an online form to try and locate your item. You can also call 407-224-4233 which is the Lost and Found number.
- If you lost your item during a ride (like Jurassic Park River adventure), inform the attraction’s attendants immediately.
- Given time, you will receive a notification indicating the status of your lost item, including if your item has been recovered, if the item is still being searched for, if more information about the item is required or if Universal were unable to locate the item.
We hope you learned more about services offered by Universal Orlando. As you can see, it's possible to rent strollers, wheelchairs and even lay down for a bit inside a First Aid station if you are not feeling well. The Lost and Found also works surprisingly well! Here is a piece of trivia: did you know there are around 200 sunglasses that are lost daily at Universal? That’s a lot of sunglasses resting at the bottom of River Adventure.
